Store Policies
By placing an order with WeBrusher, you acknowledge that you have read, understood, and agree to the following store policies, which govern your purchase and your use of our website.
Please review these policies carefully before completing your purchase. By proceeding with your order, you confirm your acceptance of the applicable terms and conditions outlined in these policies.
Terms of Service
These Terms of Service govern your access to and use of the website operated under the name WeBrusher. By visiting our website or purchasing from us, you agree to comply with these Terms.
If you do not agree with any part of these Terms, you should not use this website.
Terms of Service
1. Eligibility
By using this website, you confirm that you are legally capable of entering into binding agreements under the laws applicable in your jurisdiction.
You may not use the website or its services for unlawful or unauthorized purposes.
2. Use of the Website
You agree to use this website only for legitimate shopping purposes and in accordance with applicable laws and regulations.
Unauthorized use of the website, including attempts to disrupt functionality or gain unauthorized access, may result in restriction or termination of access.
3. Product Information
We aim to provide clear and accurate product descriptions, pricing, and availability details. However, occasional errors or inaccuracies may occur.
WeBrusher reserves the right to correct any errors, update information, or cancel orders if information is found to be inaccurate, including after an order has been submitted.
4. Pricing & Availability
All prices displayed on the website are subject to change without prior notice.
Product availability may vary, and certain items may be offered in limited quantities.
We reserve the right to discontinue products at any time.
5. Orders & Billing
By placing an order, you agree to provide accurate and complete billing and shipping information.
We reserve the right to decline or cancel orders where necessary, including cases involving suspected fraud, pricing errors, or incomplete information.
If an order is cancelled after payment, any eligible refund will be issued to the original payment method.
6. Third-Party Services
Our website may include or integrate third-party tools and services (such as payment processors or logistics providers). These services operate independently and are subject to their own terms and policies.
WeBrusher is not responsible for the content or practices of third-party platforms.
7. Intellectual Property
All website content, including text, images, graphics, and branding elements, is protected by applicable intellectual property laws.
Content may not be reproduced, copied, or distributed without prior written consent.
8. User Communications
If you submit feedback, comments, or other materials to us, you grant WeBrusher the right to use such communications for operational or improvement purposes.
Submissions must not violate any laws or infringe upon third-party rights.
9. Personal Data
The collection and processing of personal data are governed by our Privacy Policy.
10. Limitation of Liability
To the fullest extent permitted by law, WeBrusher shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or products.
Products and services are provided on an “as available” basis without guarantees beyond those required by applicable consumer protection laws.
11. Indemnification
You agree to indemnify and hold harmless WeBrusher from claims or liabilities resulting from your misuse of the website or violation of these Terms.
12. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in effect.
13. Termination of Access
We reserve the right to restrict or terminate access to the website if these Terms are violated.
14. Governing Law
These Terms shall be governed by the laws applicable in the country of registration of the business operating this website.
15. Changes to These Terms
We may update these Terms periodically. The current version will always be available on this page. Continued use of the website constitutes acceptance of any updates.
16. Contact
For any questions regarding these Terms, please contact:
Privacy Policy
WeBrusher operates the webrusher.com website (the “Service”).
This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website or services. By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect & How We Use It
To process orders and provide a smooth shopping experience, we may collect certain personally identifiable information, including but not limited to:
• Name
• Phone number
• Shipping and billing address
This information may be used to:
• Process and fulfill orders
• Communicate with you regarding purchases or support inquiries
• Improve our website, services, and overall customer experience
2. Log Data
When you visit our website, we may automatically collect information (“Log Data”), which may include:
• Internet Protocol (IP) address
• Browser type and version
• Pages visited on our website
• Date and time of visits
• Duration of browsing sessions and other usage statistics
This data helps us understand how visitors interact with the Service and allows us to improve functionality and performance.
3. Cookies
Cookies are small data files stored on your device to enhance usability and personalize your browsing experience.
We may use cookies to:
• Enable essential website functionality
• Remember user preferences
• Analyze site performance and traffic
You can choose to disable cookies through your browser settings. Please note that disabling cookies may limit certain features of the Service.
4. Third-Party Service Providers
We may work with trusted third-party providers to support our operations, including:
• Order processing and fulfillment
• Website hosting and maintenance
• Analytics and performance monitoring
These third parties are granted access to personal information only as necessary to perform their services and are obligated to protect and not misuse your data.
5. Data Security
We take reasonable and appropriate measures to protect your personal information.
However, no method of online transmission or electronic storage is entirely secure. While we strive to use commercially acceptable safeguards, absolute security cannot be guaranteed.
6. External Links
Our Service may contain links to external websites operated by third parties.
We do not control these sites and are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any external websites you choose to visit.
7. Children’s Privacy
Our Service is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will take steps to remove it promptly.
Parents or guardians who believe their child has provided personal information may contact us for assistance.
8. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements.
Any updates will be posted on this page. Continued use of the Service after changes are published constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us.
Email: info@webrusher.com
Shipping Policy
Please read the information below carefully before placing an order. This policy explains how orders are prepared, shipped, and delivered. By completing a purchase on WeBrusher, you agree to the terms outlined below.
1. Order Preparation
Orders are prepared within 2–5 business days after payment confirmation.
Processing is completed Monday through Friday, excluding weekends and public holidays.
Orders placed during peak periods may require additional preparation time.
2. Delivery Timeframes
We cooperate with established international shipping partners to ensure reliable delivery. Estimated delivery timelines depend on the destination country.
Standard Shipping:
• Europe, United States, Canada, United Kingdom: approximately 14–31 business days
• Other international destinations: delivery may exceed 31 business days depending on customs procedures and local postal operations
Delivery estimates are provided for guidance and are not guaranteed transit times.
3. Shipment Tracking
All orders include shipment tracking.
Tracking information is provided once the order has been dispatched. Customers are responsible for monitoring tracking updates and delivery progress.
4. Delivery Delays
Delivery times may occasionally be affected by circumstances outside of our direct control, including but not limited to:
• Customs processing procedures
• Postal or carrier disruptions
• Weather-related interruptions
• High seasonal demand
• Incomplete or inaccurate shipping details
We appreciate your understanding in the event of such delays.
5. International Logistics
International shipments may be influenced by global logistical conditions, transportation limitations, or regulatory adjustments in specific regions. WeBrusher is not responsible for delays resulting from external shipping or customs processes.
6. Shipping Information Accuracy
Customers must ensure that all shipping details entered at checkout are correct and complete.
We cannot guarantee modifications to an order once it has entered processing. WeBrusher is not responsible for delivery issues resulting from incorrect information provided during checkout.
If you notice an error shortly after placing an order, please contact us promptly at:
We will attempt to assist if the order has not yet been processed.
7. Delivered Status
If tracking information confirms that a shipment has been delivered but the package cannot be located, we recommend:
• Checking with household members or neighbors
• Contacting the shipping carrier directly
• Verifying delivery instructions with building management (if applicable)
Once a shipment is marked as delivered by the carrier, responsibility transfers to the recipient.
8. Customs Duties & Import Charges
International orders may be subject to customs fees, import duties, or local taxes determined by the destination country.
These charges are not included in the product price or shipping cost and remain the responsibility of the customer. WeBrusher does not control or predict customs assessments.
Customers are encouraged to review local import regulations prior to ordering.
9. Remote Areas
Deliveries to remote, rural, or low-density regions may require additional transit time beyond standard estimates.
10. Additional Customs Requirements
Certain countries may require additional documentation or contact information for customs clearance. Failure to provide requested information may result in shipment delays.
11. Support
For any questions regarding your shipment, please contact:
12. Policy Revisions
This Shipping Policy may be updated from time to time. Any changes will be reflected on this page. Continued use of the website constitutes acceptance of the current version.
Refund Policy
All products are inspected prior to shipment to maintain quality standards. Please review the information below carefully, as it outlines our return and refund conditions.
By placing an order with WeBrusher, you agree to the terms described in this policy.
1. Order Cancellation
Orders may be cancelled only before they have been processed for shipment.
Once an order has entered fulfillment, it cannot be cancelled.
To request a cancellation, please contact:
If the order has not yet been prepared for dispatch, the payment will be refunded to the original payment method.
2. Nature of Products
Due to the hygienic and personal care characteristics of our products, items cannot be returned once they have been shipped or delivered.
For health and safety reasons, opened or used products are not eligible for return.
3. Shipping Information Responsibility
Customers are responsible for ensuring that all shipping details entered during checkout are accurate and complete.
WeBrusher cannot guarantee modifications once an order has been submitted. Delivery issues resulting from incorrect or incomplete address information remain the responsibility of the customer.
4. Delivered Shipments
If tracking confirms that a package has been delivered but it cannot be located, customers should:
• Contact the shipping carrier directly
• Check with household members, neighbors, or property management
Once the carrier confirms successful delivery, responsibility transfers to the recipient.
5. Damaged or Faulty Items
If an item arrives damaged or defective, we will review the case and provide assistance where appropriate.
To report an issue, please contact:
within 48 hours of delivery and include:
• A short description of the issue
• Clear photos of the product
• Photos of the original packaging
Each request is reviewed individually.
If approved, a replacement may be offered. Replacement eligibility is determined based on the condition of the product and the information provided.
6. Refund Method
Approved refunds, where applicable, will be issued to the original payment method used at checkout.
Processing times may vary depending on the financial institution.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason.
To exercise your right of withdrawal, log in to your account at
Once you have notified us of your withdrawal, you must return the goods within 14 days. We will refund the purchase price and standard outbound shipping costs to your original payment method once we have received the returned items or proof of return shipment, whichever comes first.
Exemption for sealed hygiene and personal care products: In accordance with EU Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery. If you have opened or unsealed a product, it is no longer eligible for return under this right.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
8. Policy Updates
This Refund & Return Policy may be updated periodically. Continued use of the website constitutes acceptance of the current version.