Refund policy
All products are inspected prior to shipment to maintain quality standards. Please review the information below carefully, as it outlines our return and refund conditions.
By placing an order with WeBrusher, you agree to the terms described in this policy.
1. Order Cancellation
Orders may be cancelled only before they have been processed for shipment.
Once an order has entered fulfillment, it cannot be cancelled.
To request a cancellation, please contact:
If the order has not yet been prepared for dispatch, the payment will be refunded to the original payment method.
2. Nature of Products
Due to the hygienic and personal care characteristics of our products, items cannot be returned once they have been shipped or delivered.
For health and safety reasons, opened or used products are not eligible for return.
3. Shipping Information Responsibility
Customers are responsible for ensuring that all shipping details entered during checkout are accurate and complete.
WeBrusher cannot guarantee modifications once an order has been submitted. Delivery issues resulting from incorrect or incomplete address information remain the responsibility of the customer.
4. Delivered Shipments
If tracking confirms that a package has been delivered but it cannot be located, customers should:
• Contact the shipping carrier directly
• Check with household members, neighbors, or property management
Once the carrier confirms successful delivery, responsibility transfers to the recipient.
5. Damaged or Faulty Items
If an item arrives damaged or defective, we will review the case and provide assistance where appropriate.
To report an issue, please contact:
within 48 hours of delivery and include:
• A short description of the issue
• Clear photos of the product
• Photos of the original packaging
Each request is reviewed individually.
If approved, a replacement may be offered. Replacement eligibility is determined based on the condition of the product and the information provided.
6. Refund Method
Approved refunds, where applicable, will be issued to the original payment method used at checkout.
Processing times may vary depending on the financial institution.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason.
To exercise your right of withdrawal, log in to your account at https://account.webrusher.com/orders and submit a return or cancellation request within the 14-day window.
Once you have notified us of your withdrawal, you must return the goods within 14 days. We will refund the purchase price and standard outbound shipping costs to your original payment method once we have received the returned items or proof of return shipment, whichever comes first.
Exemption for sealed hygiene and personal care products: In accordance with EU Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery. If you have opened or unsealed a product, it is no longer eligible for return under this right.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
8. Policy Updates
This Refund & Return Policy may be updated periodically. Continued use of the website constitutes acceptance of the current version.